GE FQK2J Under Sink Replacement Water Filter

THIS SHIPPING POLICY IS EXCLUSIVELY FOR USA ORDERS.

Welcome to our online store! At FILTERWATERHUBSHOP, we are committed to providing you with a seamless shopping experience, which includes clear and transparent shipping policies. Please take a moment to review our shipping guidelines.

Order Confirmation:

Upon placing your order, we will pre-authorise your payment. Once your products availability is confirmed with our supplier, we will process the payment and dispatch your order promptly. If any item is unavailable, we will cancel the pre-authorisation and notify you.

Once your order has been processed, you will receive updates on its status and shipping details, including the tracking number (via email) once the order has been dispatched.

Delivery Service Zone:

Currently, our delivery services are available only for locations within the USA.

Unfortunately, we do not ship to regions such as:

American Samoa, Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific.

Processing Time:

Processing begins on the date the order is placed. Typically, it takes 1-2 business days (Monday - Friday) to process orders. Once processed, we will proceed to shipping. Every effort is made to ship your order quickly. The deadline for placing orders is 11:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles).

Delivery Time:

Standard shipping: We usually deliver orders within 5-8 working days (Monday to Friday) during regular seasons.

Delivery Costs:

Orders qualify for free delivery when you spend more than the sale price of $50*. For orders below $50*, a delivery charge of $6.90 applies.

Our Carriers:

For delivering your orders, we use a trusted shipping services: USPS, UPS, DHL.

Order Tracking:

Once your order has been dispatched, we will send you an email containing a tracking number and a link to the courier’s website. If you don't receive this email, please reach out to our customer service team. You can also track your order by calling our helpline at +1 505-539-18-76 or by emailing us at info@filterwaterhub.shop.

Delivery Failure:

If delivery fails due to reasons attributable to the customer (such as providing an incorrect shipping address or being unavailable to receive the package), or if the customer declines to accept the delivery, the package will be returned to the sender FILTERWATERHUBSHOP at the customer’s expense. This includes any shipping costs incurred, which will be deducted from the total order amount to be refunded.

Change of Delivery Address:

Once your order is in transit, we are unable to change the delivery address. If you need to modify the delivery location, please contact us within one day of placing your order at info@refnew.store or call us at +1 505-539-18-76

After Receiving Your Order:

Please inspect the package and its contents upon receipt to ensure they are intact and complete before signing for delivery. If you discover any damage or discrepancies, please refuse delivery of the goods or sign for them as "Damaged," then contact us immediately.

Order Cancellation:

We regret that you wish to cancel your order! If your order hasn’t shipped yet, we will provide a full refund upon cancellation.

If your order has already been shipped, you will need to request a refund after receiving the order. Please refer to our Return and Refund Policy for more information.

Gift Wrapping:

Unfortunately, we do not currently offer gift-wrapping services.

Holidays:

Please note that we do not deliver on Bank Holidays. Your parcel will be delivered on the next working day.

Tax:

All applicable taxes and fees associated with your purchase are covered by us.

Delivery Time Exceeded:

If the delivery time exceeds the estimated window, please contact us so we can investigate the issue.

For Further Inquiries:

If you have any additional questions, please don’t hesitate to contact our customer service team at info@refnew.store

REF NEW STORE

The company operates under Lawson LLC, which is registered in USA

Contact Information:

Phone: +1 505-539-18-76 

Address: 530 B Harkle Road, Santa Fe New Mexico 87505, United States 

Email: info@filterwaterhub.shop

EIN: 92-1690222

For any questions or assistance, feel free to reach out to us.
FILTERWATERHUBSHOP guarantees a response to all inquiries or special requests within 24 hours.

Support Hours:

Phone and Live Chat Support:
Mon - Sun: 10 AM -  5 PM (EST)

At FILTERWATERHUBSHOP, we want to ensure that you are fully informed about our refund and return procedures. This policy applies to customers within the United States.

30-Day Return Policy

If you wish to return an item for a refund, please notify us via email at info@filterwaterhub.shop within 30 days of delivery.

Defective or Damaged Products: If you receive a defective or damaged item, please send us a clear photo of the damaged product. We will arrange for a courier to collect the item at no cost to you. You may choose to receive a replacement item at no additional charge or a full refund to your original payment method.

Incorrect Orders: If you have ordered the wrong product and wish to exchange it, you will be responsible for the return shipping costs.

Return and Refund Conditions

The product must be unused and in its original condition.

Once we receive the returned product, we will process your refund to the original payment method.

Returns must be sent to the following address:

FILTERWATERHUBSHOP
Address:  530 B Harkle Road, Santa Fe New Mexico 87505, United States

Returns Process

To initiate a return, please contact us at info@filterwaterhub.shop or call +1 505-539-18-76

. If your return is accepted, we will provide you with a return shipping label and detailed instructions.

Important: Items returned without first submitting a return request will not be accepted.

Damaged, Incorrect, or Defective Products

Please inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate and resolve the issue. To return your product, you must first contact us via email.

Note: The delivery time for exchanged products may vary depending on your location.

Exchanges

We only exchange items that are damaged, incorrect, defective, or the wrong size. To request an exchange, please contact us at info@filterwaterhub.shop or call +1 505-539-18-76

Additional Costs

We do not charge restocking fees for returns.

Refunds

Once we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund.

If approved, the refund will be processed automatically to your original payment method within 5-7 business days. Please note that while we initiate the refund immediately, your bank may take additional time to process and deposit the funds into your account.

Late or Missing Refunds

If you haven’t received your refund yet, please:

Check your bank account.

Contact your credit card company (processing delays may occur).

Reach out to your bank, as there might be a processing period before the refund appears.

If you’ve completed these steps and still haven’t received your refund, contact us at info@filterwaterhub.shop or call +1 505-539-18-76

Contact Information

FILTERWATERHUB

The company operates under Lawson LLC, which is registered in USA

Contact Information:

Phone: +1 505-539-18-76 

Address: 530 B Harkle Road, Santa Fe New Mexico 87505, United States 

Email: info@filterwaterhub.shop

EIN: 92-1690222

For any questions or assistance, feel free to reach out to us.
FILTERWATERHUBSHOP guarantees a response to all inquiries or special requests within 24 hours.

At filterwaterhub.shop safeguarding our customers' personal information and payment details is paramount. This policy reaffirms our commitment to ensuring the security of your information while detailing the payment methods we accept, payment processing procedures, and the security measures we implement.

Payment Methods:
We offer the convenience of various payment methods, including:

Credit and Debit Cards (Visa, Mastercard, American Express)

PayPal

Shop Pay

Google Pay

UnionPay

Discover

Diners Club

JCB

ELO

Payment Processing:
Rest assured, all transactions on our platform undergo secure processing utilizing industry-standard encryption technologies. We uphold strict protocols, ensuring that no credit or debit card details are stored on our servers. All payment information is securely transmitted to our trusted payment processor.

Security Measures:
To fortify the protection of our customers' personal information and payment details, we adhere to the following security measures:

Secure servers are employed for storing personal and payment data.

SSL encryption safeguards data transmission between our website and customers' browsers.

Two-factor authentication is implemented to secure access to our servers and databases.

Regular reviews and updates of security policies and procedures maintain their effectiveness.

While we diligently strive to maintain the utmost security standards, it's important to acknowledge that no method of internet transmission or electronic storage is entirely foolproof. Consequently, we cannot guarantee the absolute security of your information.

Changes to This Payment and Security Policy:
We retain the prerogative to amend or revise this payment and security policy as necessary. Any alterations will be promptly communicated by posting the updated policy on our website. Your continued utilization of our platform following such changes signifies your acceptance of the revised policy.

Contact Us:
Should you have any inquiries or apprehensions regarding our payment and security policy, please don't hesitate to reach out via our contact page. Your satisfaction and peace of mind are paramount to us.